Frequently asked questions

Kitchenware questions are compatibility questions. These are the ones worth settling before you order.

Compatibility and care

Will this work on an induction hob?

Only if the base is magnetic and the maker says so. We publish the induction claim where it is given and we do not infer it from a photograph. A quick test at home: if a fridge magnet sticks to the base of a pan you already own, that pan is induction compatible.

Are the glass containers oven safe?

The glass often is; the lid almost never is. Where a maker states an oven temperature we publish it. Take the lid off before anything goes in an oven unless the page says otherwise.

Is a set dishwasher safe?

Stated per product. Non-stick and wooden items generally last longer washed by hand whatever the rating says, and a wooden board must never go in a dishwasher at all.

Why does the piece count look lower than elsewhere?

Because we count the way the customer counts. If the set is ten boxes and ten lids, we say so instead of calling it twenty pieces and hoping.

Delivery, returns and money

How long does delivery take?

Orders are packed in 1-2 business days. Delivery is 3-6 business days door to door to a metro address and 5-10 business days elsewhere in India. Free shipping on orders of ₹999 and above; a flat ₹49 applies below that.

What if it arrives damaged?

Write in within 48 hours of delivery with photographs of the carton and the item, and we replace it or refund it.

How long do I have to return something?

10 days from delivery, unused and in the original packing. Full conditions are on the Return and Refund Policy page.

How can I pay?

UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept cards, net banking, wallets or EMI, and we never ask for card details over the phone or by email.

Tax

Is GST added on top?

No. Registration under GST becomes compulsory only past a turnover limit set in India, and this shop has not reached it, so we are not registered. Nothing labelled GST is added on top of a listed price, and no GST tax invoice with a registration number can be raised — what the product page shows is what you pay.

Anything else

If the question is not here, write to us. Replies go out within 1 business day on working days. Customer service: 9:00 AM – 11:00 PM IST, daily