Privacy Policy
What we collect, why, and how long we keep it. In short: what an order needs, and nothing we have no use for.
What we collect
- To fulfil an order: name, delivery address, phone number and email address.
- To take payment: the UPI transaction reference. We never see or store card details, because we do not accept cards.
- When you write in: whatever you send us, including the hob type and household size you mention when asking what to buy and photographs of a damaged carton.
- Automatically: standard web server logs and cookies needed to keep a cart and a session working.
Why we hold it
To pack and deliver an order, to answer questions about it, and to process returns and refunds. We do not build advertising profiles and we do not sell or rent personal information to anyone.
Who else sees it
Only those who have to: the courier that carries the parcel, which needs the delivery name, address and phone number; the UPI payment infrastructure, which handles the transaction; and our web hosting provider, which stores the site. Each sees the minimum needed to do its part.
How long we keep it
Order records are retained for the period Indian law requires. Correspondence that is no longer needed is deleted. If you want your details removed and there is no legal requirement to keep them, write to orders@mahalaxmi.shop and we will do it.
Cookies
This site uses cookies to keep your cart and session working. Blocking them in your browser will break the checkout, but you are free to do so. We do not use advertising cookies.
Your choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Write to orders@mahalaxmi.shop from the address used on the order and we will respond within 1 business day on working days.
Contact
Tax
Not registered for GST — a small online retailer whose turnover stays under the applicable registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number is issued. The listed price is the amount payable.